Frequently Asked Questions
- About Sehgal Diamonds
- Custom Design
- Diamonds and Jewelry
- Payment and Order Process
- Privacy and Security
- Ring Sizing
Our showroom is located near the Galleria in Houston, TX. Our address is 6222 Richmond Ave. Suite# 345. We are open Mon – Fri 10 am – 6 pm and Saturday from 11 am – 3 pm by appointment. Our phone number is 713-785-7252.
-Policies and Warranties
-Visit our return policy page for more details here
If you see an item you like or an idea in mind that you would like to make, you may consult with our expert jeweler. Best way to custom design is to call us and we will be able to consult you through out the custom process. Visit our custom design page here for more details.
The turn around time for a custom piece can be from 2-4 weeks once the design is confirmed. The time depends mostly on the piece you are having made. Please consult with our jeweler for more details.
Most of our rings can be sized; however some rings may be more difficult to size than others. If you do not see the ring size you need under the sizing section while selecting your ring you will need to contact one of our customer care representatives so that we may consult with you. We will be sure to solve any ring sizing issues for you. Please keep in mind eternity bands can not be sized.
If the customer is not satisfied the with ring size they choose initially we will be happy to help you with the re-sizing. However the shipping will be the responsibility of the customer.
No, we do not insure jewelry, but we highly recommend that you do.
Yes we make appraisals for insurance purposes.
You may insure your jewelry through your homeowners policy, or through Jewelers Mutual which specializes in jewelry insurance.
Shipping may take up to 5 days via FED EX.
We normally ship FED EX.
We do not charge for shipping for the initial purchase, however if you are returning an item we will charge shipping.
Yes, you are covered through our insurance.
We take all credit cards; VISA, MC, AMEX, DISCOVER, Wire Transfers, and Checks.
Yes, we can definitely split your purchase between two credit cards, but it would have to be done by phone.
Since our showroom is in the State of Texas, we are required by law to collect tax. If you are ordering from another state there will be no tax added to your purchase.
No we do not offer financing.
No, every diamond, or gem stone we use is mined from the ground. Nothing we use is synthetic.
Please refer to our Education section to understand the terminology we use.
All of our diamonds are certified by the Gemological Institute of America or the European Gemological Laboratories in the USA. These labs are considered the most reputable labs by the jewelry community for diamond and gemstone grading.
Yes we can have your jewelry appraised for an extra charge. Please check out or services page for further information about this service.
Yes, we do service and repair jewelry. You may see the list of services we provide in our ‘services’ section.
Sehgal Diamonds will keep any information we recieve 100% private.
Yes, we use encryption software (SSL).